Refund Policy

 

Effective Date: April 29, 2025

  1. INTRODUCTION

Thank you for choosing Mecha Anthropos (“we,” “our,” or “us”). This Refund Policy outlines our procedures and guidelines regarding refunds for our products and services. This policy is designed to be fair to both our customers and our business.

Please read this Refund Policy carefully before making a purchase. By purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

  1. GENERAL CONDITIONS

2.1 Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • Your request meets the criteria outlined in this policy
  • You can provide proof of purchase (order number, receipt, or confirmation email)
  • Your request is made within the applicable refund timeframe

2.2 Refund Methods

Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we may provide:

  • Store credit
  • Bank transfer
  • Alternative payment method at our discretion

Please note that depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

  1. PRODUCT REFUNDS

3.1 Physical Products

3.1.1 New and Unused Products

For new and unused physical products, we offer a full refund if:

  • The return is initiated within 2 days of the delivery date
  • The product is in its original condition with all packaging intact
  • All accessories, manuals, and free items that came with the product are included
  • The product has not been used, assembled, or altered in any way

3.1.2 Defective or Damaged Products

If you receive a defective or damaged product:

  • Notify our customer service team within 48 hours of delivery
  • Provide clear photos of the damage or defect
  • We will arrange a replacement or full refund at our discretion
  • Return shipping for defective items will be covered by Mecha Anthropos

3.1.3 Return Shipping Costs

For standard returns of non-defective items:

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • The cost of return shipping will not be refunded

3.2 Digital Products

3.2.1 Software and Digital Downloads

For software and digital downloads:

  • Once downloaded, digital products are generally non-refundable
  • Exceptions may be made for technical issues that prevent proper functionality

3.2.2 Technical Issues

If you experience technical issues with digital products:

  • Contact our technical support team within 7 days of purchase
  • Our team will attempt to resolve the issue
  • If we cannot resolve the technical issue, a full refund may be issued at our discretion
  1. SERVICE REFUNDS

4.1 Subscription Services

4.1.1 Cancellation of Subscriptions

For subscription-based services:

  • You may cancel your subscription at any time through your account settings or by contacting customer service
  • Cancellation will take effect at the end of the current billing cycle
  • No partial refunds will be issued for the unused portion of the current billing cycle
  • Annual subscriptions may be eligible for a prorated refund at our discretion

4.1.2 Free Trial Conversions

If you signed up for a free trial that converted to a paid subscription:

  • You will not be eligible for a refund for the first billing cycle after the free trial
  • Subsequent billing cycles follow our standard subscription refund policy

4.2 Professional Services

For consulting, implementation, or other professional services:

  • Services that have not yet been scheduled may be refunded in full
  • Services that have been scheduled but not performed may be subject to a cancellation fee
  • Services that have been partially or fully delivered are non-refundable
  • Custom work and projects may have specific refund terms outlined in individual contracts
  1. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

5.1 Non-Refundable Items

The following items and services are generally non-refundable:

  • Custom or personalized products
  • Expedited shipping charges
  • Gift cards (unless required by law)
  • Services that have been fully delivered
  • Products or services clearly marked as non-refundable at the time of purchase

5.2 Special Order Items

For products that are custom-ordered or specially manufactured:

  • No refunds will be issued unless the product is defective
  • If defective, we will repair, replace, or refund at our discretion

5.3 Promotional Items and Discounts

For items purchased with a promotional discount:

  • If returned, the refund will reflect the actual amount paid after discounts
  • Free items received as part of a promotion must be returned with the qualifying purchase
  • Failure to return promotional items may result in the value of those items being deducted from your refund
  1. REFUND PROCESS

6.1 How to Request a Refund

To request a refund:

  1. Contact our customer service team at [email protected] or (555) 123-4567
  2. Provide your order number, purchase date, and reason for the refund request
  3. Include any supporting documentation (photos of damaged products, error messages for digital products, etc.)
  4. Follow the instructions provided by our customer service team for returning any physical products

6.2 Processing Time

  • Refund requests are typically processed within 3-5 business days after we receive your return
  • If approved, refunds will be initiated immediately
  • Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

6.3 Denied Refund Requests

If your refund request is denied:

  • You will receive a notification explaining the reason for the denial
  • You may appeal the decision by contacting our customer service team
  • Appeals will be reviewed by a supervisor within 5 business days
  1. EXCHANGES

7.1 Exchange Process

If you prefer an exchange instead of a refund:

  • Contact our customer service team within the same timeframe as our refund policy
  • Specify the product you wish to receive in exchange
  • Pay any difference in price if the new item costs more than the original purchase
  • Receive store credit for any difference if the new item costs less than the original purchase

7.2 Exchange Shipping

For exchanges of physical products:

  • You are responsible for the cost of shipping the original item back to us
  • We will cover the cost of shipping the replacement item to you for defective products
  • Standard shipping charges may apply for non-defective product exchanges
  1. CUSTOMER SATISFACTION GUARANTEE

At Mecha Anthropos, we strive for excellence in our products and services. If you are not completely satisfied with your purchase:

  • Contact our customer service team to explain your concerns
  • We will work with you to find a solution
  • Solutions may include troubleshooting, replacement, repair, partial refund, or full refund at our discretion

Our goal is to ensure your satisfaction while maintaining fair and sustainable business practices.

  1. LEGAL RIGHTS

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have legal rights that cannot be limited by this policy.

  1. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes through our website or via email.

  1. CONTACT INFORMATION

If you have any questions about this Refund Policy, please contact us at:

Mecha Anthropos
Email: [email protected]
Address: Office 3362, Ground floor, 470 St Kilda Road Melbourne VIC 3004
Phone: +61 434877564

 

By making a purchase from Mecha Anthropos, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.